Southern Cross Vets

DELIVERY TIMES

Monday - Friday

18h00 - 20h00

Saturdays

No deliveries

Sundays

No deliveries

Public Holidays

No deliveries

Please note that our practice is open on Sundays and Public Holidays from 10am until 12pm but no deliveries are offered on these days.

HOW TO ORDER

Clients need to create an online account to be able to order online. Once your details has been submitted an e-mail will be sent to the designated account with a link which has to be clicked on to activate the account. Once your account has been activated you can add products to your basket and pay for it. You are welcome to contact Southern Cross Veterinary Clinic on 041 3734243 and ask to have certain products included in our online shop. 

OPERATING HOURS AND DELIVERY TIMES

You can order from our site any time of the day or night. Please note that your order is placed with our suppliers once you have placed the order online. This means that your order is likely to only reach you within 24 to 48 hours on weekdays and up to 72 hours on weekends. Therefore don't wait until you have run out of any product before you place your order on our system. Order in time.

DELIVERY RADIUS

We deliver within Port Elizabeth. Please check our list of suburbs to see if you are in our delivery area. Should your suburb not appear on the list, it means that we do not deliver to your suburb. You are welcome to contact Southern Cross Veterinary Clinic on 041 3734243 and ask to have your suburb included in our list which we will then consider.

DELIVERIES

  1. In order to safeguard your order, the driver will only deliver to the specified address and will either accept proof of delivery from you or the person indicated on your order as being authorised to receive the goods.

  2. Once the driver arrives, the following steps will be taken:

    • Our driver driver will request proof of identity from the person receiving the goods and will be required to record the I.D. number on the Proof Of Delivery (POD).

    • The person receiving the goods will be asked by the driver to sign the POD indicating that the goods have been received undamaged and in good condition.

    • In the unlikely event that the goods are damaged the receiving person can either:

      1. Check the goods in front of the driver, and indicate on the POD (delivery documentation) whether there are any i) breakages and/or ii) damages and/or iii) items missing. Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the above does not apply and a choice is made to accept the damaged goods then the POD will reflect that damaged goods were received and accepted with both parties co-signing. or

      2. Send the goods back, and indicate on the POD the reasons for sending the goods back. Both parties will need to co-sign against this indication.

MINIMUM ORDERS

A minimum order of R50 excluding VAT and the delivery fee must be placed.

NEW CUSTOMER ACCOUNTS

On receiving your initial order a practice representative may phone back to confirm your particulars.

PAYMENT

Credit card only on placement of your order through our secure payment Gateway.

DELIVERY

One delivery fee is charged per order. Delivery charges may vary due to fluctuations and increases in fuel prices. Orders in excess of R2000 are subject to an additional delivery charge.

DRIVER GRATUITY

Tips are welcome and appreciated by our drivers.